Furniture return conditions are difficult to define. Most merchants only repair

The complainant has a "small hair disease" difficult to return

Mr. Yu had encountered the problem of returning goods a few days ago. He heard that the furniture in the Sujiayi furniture market was affordable, and he took the high-speed rail to Suzhou to buy furniture. Finally, he bought a three-seat fabric sofa, a single-seat fabric sofa and a dining table in a shop in the furniture city. However, after waiting for the furniture to arrive at home for a few days, he found some small holes in the sofa cushions and armrests, and there were cracks in the corners of the dining table. After seeing this situation, he immediately contacted the merchant to return the goods. "The other party admits that it is very happy, but there is only one, can only change, can not be returned, the difference caused by the exchange, but also I posted. The other party said that this is the industry rules, all done."

The reporter also interviewed some furniture sellers in Nanjing. A salesperson in a large furniture city told reporters that they can return goods unless they have serious quality problems. If there are other minor problems, they are generally repaired and cannot be returned. The holes and cracks in the furniture bought by Mr. Yu mentioned above are not serious quality problems.

What is the question of what is the serious quality problem of furniture?

On the issue of return and exchange, many consumers' return requests have been rejected by the merchants with "non-serious quality problems". What is the serious quality problem of furniture?

It is understood that the current regulations on the serious quality of the four types of furniture are defined as: wooden furniture (breaking material, deformation of parts, loose structure, wood insects); metal furniture (welding point break); spring soft mattress ( Spring piercing, severe collapse, broken spring); sofa (loose structure, broken members, seat spring collapse, wood insects).

However, industry insiders told reporters that the regulations have been in use for more than 10 years, and the furniture for serious quality problems only includes "wooden furniture", "metal furniture", "spring soft mattress" and "sofa". Category. Furniture such as leather, wood-based panels, glass, plastic, stone, paper, etc. are not included.

Is it possible to return the environmentally unqualified furniture?

In the case of increasing environmental protection, in the quality of furniture, disputes about environmental protection have gradually increased, but in the three-package regulations, the serious quality problems that can be returned do not cover “environmental environmental standards” or “environmental environmental failure”. Case. Isn't the environmentally-friendly furniture not returned?

In response to this problem, although the "three guarantees" regulations do not cover environmental quality issues, the current practice of major home furnishing stores and furniture merchants in Nanjing is that if the furniture is not environmentally friendly, consumers can return them unconditionally. However, the staff of the Consumers Association said that under normal circumstances, the consumer and the operator are required to agree to send the testing agency for testing. If the test result proves that the furniture has quality problems, the buyer has the right to return it unconditionally and ask the seller to compensate the corresponding testing fee. "But the current detection method is mostly destructive. Once the furniture is detected, it is destroyed, and the inspection fee is relatively high, which also makes it difficult for consumers to return the goods." The staff said.

Online shopping big furniture is blocked out of "no reason to return"

It is difficult to purchase furniture in a physical store, but this year's "3.15" began online shopping with "seven days no reason to return" this protection god, return is difficult? The reporter understands that it is still very difficult.

It is understood that custom furniture is not covered by the "seven days no reason to return" clause, in addition to large furniture is generally excluded. Before the double eleventh, the reporter investigated several large-scale e-commerce companies, and four home appliance dealers agreed in advance that "the logistics cost of large furniture products is extremely high, and they do not participate in no reason to return." Therefore, industry insiders also reminded that when shopping online for large furniture, it is necessary to pay attention to whether the store has such a self-developed return and exchange agreement. Once the consumer purchases, it generally means the default clause, and consumers should be cautious when purchasing.